To Our Customers:

We want to make sure you are clear with what we can and cannot do for you in this seemingly, ever changing situation related to the Coronavirus (COVID-19). 

We have, and will continue to comply with all state mandated orders to help stop the spread of COVID-19. Colorado’s stay at home public health orders are over. We now enter “safer at home” effective April 27th at 8am until further notice. 
 
We are happy to announce that our SHOWROOMS ARE NOW OPEN. We reserve the right to limit the number of people in the dealership as necessary and will enforce social distancing requirements. We also recommend visitors wear masks when visiting our facility. For everyone’s safety, we are taking the temperature of every employee working in our facility, wearing masks, washing hands frequently and disinfecting bikes and surfaces. Hand sanitizer is also available in store. 
 
 
Can I Buy A Motorcycle?
Yes! While we may have to restrict the number of people in our store to comply with the state’s policy on groups of people, you can now come in, test ride and buy our bikes in person! You can continue to view our inventory online and use the “Contact Us” link on the page your vehicle of choice is on. If you would like to schedule a VIP Appointment with one of our sales representatives, please call and we’ll schedule you. You may also request an appointment through our 24/7 live chat that is manned by real people who will answer questions to the best of their ability, and will filter your inquires to the proper department. Want to be prepared and get on your new bike quicker? A credit app can be filled out here:  [credit app]. 
 
Can I Get Parts and Service?
Yes! Our service and parts departments have been servicing our community needs throughout this crisis. As a further convenience, we will continue to come pick up and  deliver your vehicle to you at no charge as we have since this crisis started. (within a 50 mile radius of the store).   Please respect each other's space and remain the CDC recommended 6 feet from each other while visiting.
 
Can I Purchase Motorclothes?
Yes! Please respect the health of our staff and other customers by maintaining the recommended 6’ social distance while shopping and wear a face mask when inside the dealership.  You can also call ahead and we will offer curbside pick up of any product if you prefer.
 
Can I Come to the Dealership?
Yes! We will continue to adhere to social distancing policies. If necessary, we will limit the number of people in the dealership and strictly enforce the CDC recommended 6 ft of distance between individuals. We also recommend individuals wear masks for the safety of all. If you are sick, please stay home and take advantage of our online offerings or give us a call.
 
We are doing everything we can to make sure our employees and customers are as safe as possible. We urge you to follow the recommendations of the CDC, Avoid gatherings of people and wear a mask when in public. Practice social distancing. (Go ride your motorcycle!) Wash your hands for a full 20 seconds several times a day. Clean frequently touched surfaces multiple times a day (like we are doing). Be smart and be thoughtful of your brothers and sisters. A combined effort BY ALL OF US is the best way to overcome this challenge. For the latest information, please visit www.cdc.gov.

We are happy to announce that, starting next week, we will re-open our doors on Tuesdays! 

Welcome Back Colorado!


 

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From our CEO Regarding COVID-19 - MARCH 16, 2020

In light of nationwide concerns about COVID-19 virus, we are doing our part to keep our team and community safe while serving client needs without interruption.

The health of our customers and our employees is our top priority during this dynamic situation. We are following the CDC guidelines to help prevent the spread of this virus. We are wiping down and sanitizing all common surface areas in our stores on a regular basis, such as bikes, door handles, registers, payment pads, phones, and any other areas of frequent use.

We are also requiring any staff member stay home if they are not feeling well and seek medical attention if appropriate. 

With the current steps being taken in our store, we are confident that it will continue to be a clean and safe place to work and shop. We will continue to monitor the situation and will remain open.

We want to thank you for your continued support and want you to feel comfortable that we are taking all the suggested and necessary precautions to keep our store safe for your shopping convenience.

We value the opportunity to continue serving you.

Warm regards and ride safe,
Janet Cook
CEO
Big Iron Sports

 

More details and ways we are serving our customers:

  • ALL SPECIAL EVENTS have been postponed through APRIL 30TH
  • FREE pick-up and delivery for Service and Sales departments within a 50 mile radius
  • GIFT CARDS are available for use in every department and can be mailed to you upon request
  • APPOINTMENT SALES - if you want to test ride or buy, we will schedule an appointment to meet with you and facilitate your vehicle purchase
  • VIDEO SALES - Our sales people will gladly video conference with you and walk you through any specific bike you are interested in – call to set up a video appointment
  • CURBSIDE PICK-UP - parts, accessories and motorclothes purchase available upon request
  • FOOD ONSITE - We will not be grilling or providing free food in public areas; however, we will allow some of our food truck partners to set up in our parking lots

If you have any questions regarding any of these efforts to continue to responsibly and respectfully service your requests, please call us.

______________________________

3/21/20

UPDATED HOURS:
Wednesday - Friday: 10am-6pm
Saturday: 9am-5pm

As we continue to evaluate our nation and state’s responses to the Coronavirus (Covid-19), we have decided to reduce our hours and will close our dealership on Tuesdays starting March 24th. Compressing our hours of service will allow us to continue to safely provide personalized experiences for our customers while offering a respite for our staff to tend to their families’ and their own physical and emotional needs during this challenging time.

While our physical location hours are reduced, our website offers 24/7 live chat, manned by actual people who will answer questions to the best of their ability and filter your inquiries and requests to the appropriate staff members to address during store hours. 

For many of you, we have been your lifetime dealership, and for that we are deeply honored. We look forward to strengthening our relationships with you as we continue to provide service through these difficult times. I would also like to personally thank all of those in the healthcare and service industries for their tireless efforts in caring for our fellow community members.

Best wishes and ride safe,
Janet Cook
CEO